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Warranty & Returns

Warranty & Returns


Merchandise Return Policy:

We stand behind the quality of all of our products. You may return any item in its original condition and packaging within 30 days for any reason. We will gladly issue a credit covering the value of your returned item, less shipping and handling charges. A 35% restocking fee can be applied if the return is made after 30 days or not in the original packaging. Tiger Jaw Tools reserves the right to refuse merchandise returned in a damaged or obviously used condition.

Please reference your order number with the return. Should the item be defective in any way, please Contact Us for a return authorization. Returns can only be made with an authorization number, or Items will be returned to sender.

Limited Warranty:

Staffent USA LTD. guarantees to the original purchaser that this product is free from defects in materials and workmanship. Staffent USA LTD. will repair or replace, free of charge, any part or tool that is found to be defective for ONE YEAR when accompanied by proof of purchase. Normal wear and tear and/or damage caused through misuse and/or accidents is not covered. Shipping and handling charges to return the item to Staffent USA LTD. are at the consumer’s expense. Consumer may replace their used tool for a new tool at 50% of the current retail price plus shipping and processing. The 50% replacement program applies only to the same tool to be exchanged. If tool only needs replacement blade, you can purchase blades plus shipping and handling charges for any lopper model or you can send lopper to Staffent USA LTD. and for 25% of the current retail price we will replace the blade for you and ship it back. NOTE: NO AGENT, EMPLOYEE OR RESELLER ARE AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO THIS LIMITED WARRANTY.

Proper usage ensures a long tool life. 

Proper usage of your Tiger Jaw™ tools insures the maximum lifespan of your product. Misuse and/or abuse of the tool will lessen the effectiveness of the cutting mechanism or damage the tool completely voiding your warranty. If you follow these simple guidelines, you will better understand how the Tiger Jaw™ tools work and how to get maximum longevity from your new tool. 

Always place a branch as far back into the jaw of the tool as possible to obtain the greatest leverage and ease of use. You can only cut through a branch if it fits completely in the jaws of the tool. Do not try to cut oversized branches. Once the branch is completely back into the jaw of the tool, squeeze the handle until the cut begins to get harder. The cutting process will reach a point where it stops, then relax the grip on your pruner, or if using a lopper, stop pressing inward. The ratchet mechanism will reset with a click. Now you will be able to repeat the easiest part of any cut, the first part where one has the most leverage. Keep repeating this step until the cut is complete (up to 4 repeats.) This process is very much like a PVC cutter action or a bumper jack that used to come with cars allowing you to do harder work with less effort. 

Remember to never twist your tools to get them “unstuck” from branches as you could damage or break the carbon steel blade. Rock the tool in the direction of the cutting edge of the blade to release it from a partial cut. Tools are not guaranteed from misuse or abuse.

Clean tool blades and the mechanism with Goo Gone™ or WD-40™ to lubricate, remove sticky sap build-up and prevent surface oxidation.

Enjoy your product!




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